Returns Information

Returns policy

We hope that you’ll be delighted with everything you buy from us. However, if you’re unhappy with your products for any reason, you can return them to us in accordance with this returns policy.

Returns by courier or by post

Please call our Customer Service Team on (01274) 62 61 45/ 64 03 63 between 10.00am and 5.00pm Monday to Friday (excluding public holidays) to arrange to return your goods. If you do not take reasonable care of the products before returning them to us, you may have to compensate us. This includes ensuring items are suitably packed for return via courier or post.

Alternatively, you can return products by post within 7 days of receipt for a refund or exchange. Purchases delivered to international addresses must be returned by post. Please ensure that the dispatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Babycare (Bradford) Ltd. Returns Department
1 Junction Terrace, Bolton Road
Bradford, West Yorkshire
BD2 4LB

We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 7 days of our receiving the products.

If products are returned to us by post, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained. Please note we will only refund the cost of second class recorded returns.

Reasonable care:

You have a legal obligation to take reasonable care of the products while they are in your possession. When we say ‘reasonable’, we mean:

* You can open the packaging to look at and try the products, as you would in our store.

* Wheeled goods mustn’t be used outside and no scuffing should appear on the wheels. In the case of reconditioned items, items must be returned in the same condition in which they were dispatched.

* Tags should not be removed from any item.

* The original packaging should be retained & in a presentable condition.

Unfortunately we can’t stop an order once it’s been dispatched by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective products.

Get in touch

If we can help in any way at all please do not hesitate to contact us either via email info@babycareonline.co.uk or instore 01274 64 03 64/ 62 61 45.

HAPPY CLIENTS SAY

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We guarantee that the items you are going to buy will be delivered to you the next day on orders made before 3pm

RETURN EXCHANGE

We Guarantee payment term for customers up to 30 days from the receipt of goods

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We love our customers and they can reach us any time of day we will get back to you within 24 hours

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Silver Cross Factory Outlet at Babycare Bradford

•U P P A B A B Y•

Well that’s Monday out of the way… let’s do Tuesday!

How neat does the @uppababy_uk Cruz V2 look folded & freestanding here?
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51 minutes ago  ·  

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•M A N I C•M O N D A Y•

Today is the Monday-est Monday we’ve ever had! Please bear with us guys, we’re super busy in store & on the phones so Social Media & emails have taken a bit of a back seat today. We will get back to you all this evening if not before. Thank you in advance for your patience.

Much love the [super busy] Babycare Team!🥴
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18 hours ago  ·  

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•S I L V E R•C R O S S•
Car seat installations galore this morning. Lots of beautiful babies all ready for their next road trip! How comfortable does this little guy look in his new @silvercrossuk Motion car seat? Don’t forget we still have 15% off of the entire Silver Cross car seat range as part of our birthday event! 🎂
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21 hours ago  ·  

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•C Y B E X•

New week means new goals… if that means having your photo taken in front of half horse/ half aeroplane then this lady has already nailed it & it’s not even 9am! If your goals are simply to make getting out & about with 2 children a little easier then we might just have the solution. The new Cybex Gazelle is landing in store very soon & this future proof pushchair is certainly worth a look for growing families!

👀
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1 day ago  ·  

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•V E N I C C I•

Weekend feels!

Who’s got that Sunday shopping vibe? We’re open from 10am until 4pm today & what’s more, it’s your last weekend to take advantage of 30th birthday savings & goodie bags worth over £100!
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2 days ago  ·  

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•S I L V E R•C R O S S•

We love how well the Simplicity car seat & Pioneer pram matched this car earlier today! Just one of many installations & collections as another family excitedly prepares for the arrival of their little one.

Who else is spending this weekend getting #babyready ?
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3 days ago  ·  

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