We hope that you’ll be delighted with everything you buy from us. However, if you’re unhappy with your products for any reason, you can return them to us in accordance with this returns policy.
Returns by courier or by post
Please call our Customer Service Team on (01274) 62 61 45/ 64 03 63 between 10.00am and 5.00pm Monday to Friday (excluding public holidays) to arrange to return your goods. If you do not take reasonable care of the products before returning them to us, you may have to compensate us. This includes ensuring items are suitably packed for return via courier or post.
Alternatively, you can return products by post within 7 days of receipt for a refund or exchange. Purchases delivered to international addresses must be returned by post. Please ensure that the dispatch note is returned with your products as proof of purchase.
From within and outside the UK, please address your parcel to:
Babycare (Bradford) Ltd. Returns Department
1 Junction Terrace, Bolton Road
Bradford, West Yorkshire
We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 7 days of our receiving the products.
If products are returned to us by post, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained. Please note we will only refund the cost of second class recorded returns.
You have a legal obligation to take reasonable care of the products while they are in your possession. When we say ‘reasonable’, we mean:
* You can open the packaging to look at and try the products, as you would in our store.
* Wheeled goods mustn’t be used outside and no scuffing should appear on the wheels. In the case of reconditioned items, items must be returned in the same condition in which they were dispatched.
* Tags should not be removed from any item.
* The original packaging should be retained & in a presentable condition.
Unfortunately we can’t stop an order once it’s been dispatched by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.
This returns policy does not affect your statutory rights in respect of defective products.