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Delivery Information

Delivery Information

As standard, we dispatch prams & pushchairs with Parcelforce on a 24* hour service. Accessories and smaller items are sent with Evri, and are to be expected in 3 to 5 working days. We dispatch every day except Saturday & Sunday. We endeavour to dispatch items purchased before 3pm the same day however at busy times this is not always possible.

*With the exception of Silver Cross Surfs & Silver Cross Dolls Prams which are dispatched on a 48 hour large service. Silver Cross Balmorals are required to be delivered via a palletised service. In some instances, non-stock items are subject to a delivery window that is stated on the individual item page. Please contact us on 01274 630 364 for full delivery information

Furniture Deliveries

When a furniture order is placed, a member of our team will contact you within 7 days to discuss delivery arrangements, and where included, assembly*. Your delivery and assembly* will be completed within 28 working days of contact, subject to stock availability. All deliveries are subject to your availability within a chosen delivery window.

Furniture orders are subject to a ‘drop ship service’ from our courier partners. Our aim is to make the delivery and assembly* of your furniture as smooth and convenient as possible. Delivery times vary subject to stock & distribution availabilities. The timescales can vary at times of high demand & public holidays.

*assembly on 2 or more pieces available on selected lines only.

Exceptions apply.

Certain exclusions may apply from next day delivery for instance –

  • Currently available to mainland UK customers only.
  • Specific delivery details will be confirmed via SMS / email (where provided) from Parcelforce.
  • The next day delivery service applies on orders placed before 3pm Monday, Tuesday, Thursday. Orders placed on Saturday & Sunday will be dispatched Monday for delivery Tuesday.
  • Orders placed on a Wednesday will be dispatched Thursday for delivery Friday.
  • The next day delivery service is only available in our personal courier areas and is subject to stock availability and demand. When the personal courier service is not available, We will
  • deliver by an alternative carrier and this may take longer.
  • Personalised gifts & special order items are excluded from the personal courier and next day delivery service.
  • Delivery times cannot be guaranteed.
  • Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

For further delivery information, price quotes for international deliveries or to discuss your specific delivery requirements &/ or tracking details please contact us on (01274) 640 364.